Freshdesk alternative
The Freshdesk alternative that answers for cents.
Freshdesk charges per agent and per AI session. GTMSDR puts every channel on one plan, with no seats.
$297 a month per product, every channel and module included, each action priced in your feed. First leads in 14 days or the month is free.
Why people look for a Freshdesk alternative
In their own words, with the link to each one.
Wish we could have more agents for the price point subscriptions (currently at the 8 person seat), as many of our agents only have to log in a few times a month
G2,
I'm not too happy with the fact that Freshdesk charges for an omnichannel experience
G2,
Reporting and analytics feel a bit basic, and building flexible custom dashboards is harder than it should be.
G2,
What it cost them
Freshdesk and GTMSDR, side by side
| Freshdesk | GTMSDR | |
|---|---|---|
| How you pay | $19 to $89 an agent a month, AI sessions extra | $297 a month per product, plus each action at its price. No seats, no credits |
| What it covers | Tickets and omnichannel support | Tickets from every channel, an AI agent priced per answer, SLAs and a help center that writes itself, plus every channel and module |
| Who does the work | Your team runs the queue and builds the reports | The AI answers and writes the articles. Your team takes the handoffs |
| Contract | Per agent, on annual pricing | Monthly. Cancel in one click and take a full export |
| First result | When your channels are connected | A help center live the day you launch |
What Freshdesk does well
Affordable entry plans with omnichannel add-ons.
Switching, or running both
Move support into GTMSDR: every channel and SLA on the one plan, AI answers for cents, and reports in the CRM next to the money.
Freshdesk prices
- Growth $19, Pro $55, Enterprise $89 an agent a month on annual billing
- Freddy AI Agent: 500 sessions, then $49 per 100 sessions
- Copilot $29 an agent; day passes $2 to $12
As published by Freshdesk and reported by its buyers, read 15 October 2026.
Questions about switching
Is GTMSDR a good Freshdesk alternative?
Freshdesk charges per agent and per AI session. GTMSDR puts every channel on one plan, with no seats. $297 a month per product, every channel and module included, each action priced in your feed. First leads in 14 days or the month is free.
How much does Freshdesk cost?
Growth $19, Pro $55, Enterprise $89 an agent a month on annual billing; Freddy AI Agent: 500 sessions, then $49 per 100 sessions; Copilot $29 an agent; day passes $2 to $12.
Can I use GTMSDR with Freshdesk?
Move support into GTMSDR: every channel and SLA on the one plan, AI answers for cents, and reports in the CRM next to the money.
How fast can I switch?
Type your domain and your plan is ready in 60 seconds. After you launch, the landing page, articles, directories and ads go live within 24 hours.
More help desk alternatives
- Help deskZendesk alternativeZendesk charges per agent and per AI resolution. GTMSDR answers for cents, with no seats.
- AI customer serviceIntercom alternativeIntercom bills every Fin resolution and every seat. GTMSDR answers for cents and hands over in one tap.
- Help deskHelp Scout alternativeHelp Scout is a friendly inbox priced per user. GTMSDR adds the AI agent, the help center and the CRM, with no seats.
See what replaces Freshdesk for your product.
$297 a month per product, every channel and module included, each action priced in your feed. First leads in 14 days or the month is free.