Help desk
Every ticket answered. AI for cents, people in one tap.
Email, chat, web form, portal, calls, WhatsApp, Messenger, Instagram, Telegram and SMS arrive in one help desk. The AI agent answers from your help center for cents, hands over to a person in one tap, and every ticket shows the customer's MRR and deals.
What it does
Every channel in one queue
Your support address on your domain, the chat on your site, a form, a portal, calls and every messenger your customers use.
An AI agent that knows when to stop
It answers from your articles and profile, hands over on doubt, repeats, anger or money, and never closes a ticket without the customer.
A help center that writes itself
Live on your domain the day you launch, in your readers' languages. Every unanswered question becomes an article within 24 hours.
SLAs, macros and assignment
Business hours, breach alerts, round-robin or least loaded, macros, rules, views and CSAT.
Support next to the money
Every ticket shows the person's company, MRR, renewal and deals, and tickets feed customer health in the CRM.
Move in with your history
Zendesk, Freshdesk, Help Scout and Intercom tickets come in with their numbers, tags and notes, and your old help articles redirect.
What we hold it to
- Cents
AI answers priced per answer
An AI answer costs its model cost times our multiplier, cents each, where the leaders charge $0.99 to $1.50 a resolution. No seats.
- 24 h
Every gap becomes an article
Your help center is live the day you launch, and every unanswered question becomes an article within 24 hours.
- 3 lines
A person in one tap
Every handoff arrives with a 3-line summary, so nobody asks the customer to repeat themselves.
- 1 plan
Every channel and SLA included
SLAs, chat, voice, messaging and the help center are on the one plan there is.
Questions
How much does an AI answer cost?
Its model cost times our multiplier, printed next to it in your feed: cents per answer. No fee per resolution, no seats.
Can I bring my Zendesk history?
Yes. Tickets, requesters, tags and notes come in through the Zendesk, Freshdesk, Help Scout or Intercom API, with undo for 7 days.
Which languages does the help center speak?
Your readers'. Articles are translated and kept current, each language at its own address.
Moving from another tool?
How it compares with the tools teams leave for it.
- CRM suiteHubSpot alternativeHubSpot bills by seat, contact tier and credit. GTMSDR runs the CRM, email, support and every channel for {price} a month per product.
- Help deskZendesk alternativeZendesk charges per agent and per AI resolution. GTMSDR answers for cents, with no seats.
- AI customer serviceIntercom alternativeIntercom bills every Fin resolution and every seat. GTMSDR answers for cents and hands over in one tap.
- Help deskHelp Scout alternativeHelp Scout is a friendly inbox priced per user. GTMSDR adds the AI agent, the help center and the CRM, with no seats.
- Help deskFreshdesk alternativeFreshdesk charges per agent and per AI session. GTMSDR puts every channel on one plan, with no seats.
Every ticket answered. AI for cents, people in one tap.
$297 a month per product: every channel and every module. First leads in 14 days or the month is free.